鈥痗ame into effect on 1 January 2022,听replacing鈥痶he听Education (Pastoral Care of Domestic Tertiary Students) Interim Code of Practice 2019鈥痑nd听the鈥疌ode of Practice for the Pastoral Care of International Students,听to which鈥疷C is also signatory.鈥
This Code鈥痵ets out鈥痶he鈥痵tandards of care and support that are expected听of tertiary education providers.鈥
Hall Staff and Residential Assistants/Taurima听
At each hall of residence, a range of staff are on hand in various residential and non-residential roles to make sure鈥痽our鈥痵tay is safe,听secure,听and happy. All halls employ鈥疪esidential Assistants/Taurima to be the first point of contact for students, acting in a supportive role and referring any concerns to the appropriate hall of residence鈥痵taff鈥痮r UC鈥痵upport鈥痶eam, as required. Residential Assistants/Taurima undertake an extensive training programme within each hall, as well as the following sessions organised by UC:
- Responding to people in psychological distress
- Sexual harm prevention and response
- Privacy
- Diversity and rainbow awareness
- Pathyways to UC support services
- De-escalation techniques to prevent physical harm
- Bicultural awareness.
Induction and Orientation
All residents are strongly encouraged to complete听the UC online and in person鈥痠nduction programme including support services, the student code of conduct, consent awareness, belonging/inclusiveness, and alcohol/drugs/risk.听听The goal is to increase understanding and awareness to maximise wellbeing鈥痑nd academic鈥痵uccess and鈥痚nsure understanding of how to access all relevant鈥痵upport services available.鈥
Community Building听
Residential life activities鈥痑nd events are offered鈥痚very week鈥痓y all halls. These ensure that students are provided social, academic, cultural, community and wellbeing support and opportunities to enhance their听university听experience.鈥
UC Support Services听
There are鈥痵everal points of鈥痗ontact at UC鈥痺ho provide students with practical guidance, advice, and support in dealing with issues and concerns they may face while studying and living at UC. These include:
- Student Care (domestic and international students)
- UC Health Centre
- 膧konga M膩ori
- Rainbow Support
- Pacific Development Team
- Student Accessibility Service
- Faculty鈥疭tudent Advisors
- UC Chaplaincy.鈥
Health and Wellbeing
UC鈥痵trongly鈥痳ecommend registering with the鈥疷C Health Centre鈥痮n arrival鈥痶o ensure鈥痵tudents鈥 鈥痟ealth and wellbeing. The meningitis vaccine is free to domestic students under 25 living in halls of residence, and free counselling is accessible to most students.鈥
All halls monitor the welfare and wellbeing of their students and refer students to support services for specialised support.
Academic Progress
UC鈥痮ffers a听unique听Analytics for Course Engagement (ACE) monitoring system for听first year听students. ACE听is a dashboard platform that provides students and staff with an enhanced real time view of engagement with learning systems and academic progress.鈥疍edicated UC resources are responsible for鈥痬onitoring and escalating issues as they鈥痑rise. This enables students who need鈥痬ore support to be identified and followed鈥痷p quickly.鈥
Information on support or how to raise a concern is outlined on听the听顿辞尘别蝉迟颈肠鈥疌辞诲别听webpage.鈥
The halls all provide tailored tutorials and academic support throughout the year.
Quality Assurance and Code Compliance听
The University听annually engages鈥痑听third听party auditor鈥痶o perform a鈥痲uality assurance review鈥痮n our student accommodation services to assess if the current frameworks in place (including policies, guidelines, processes and controls) with respect to student welfare and pastoral care services are designed and operating in complaince to the requirements of the Code.鈥
All鈥痟alls promote resident safety, learning and personal growth; and encourage a sense of community and association with fellow residents. Residents and staff work together to ensure a positive and respectful community. Halls seek and incorporate鈥痜eedback from residents; and work with them to develop and improve house rules
